Refunds and Returns

At basket-jersey.com, we strive to ensure your complete satisfaction with our products. However, it is important to take into account the following guidelines regarding our return and replacement policy:

Order Received as Ordered, but Size Not Suitable: If you receive an item that matches your order but the size does not fit properly (too tight or too loose), it is not possible to request a refund or replacement. We recommend referring to our size charts and measurement guides provided on our website to select the appropriate size before placing your order.

Order Not as Ordered: If you receive an item that does not match your order, such as a different model, size, or a defective item, you can request a replacement. We are here to assist you and resolve any unforeseen errors. However, requesting a refund for such cases is not possible.

Delivery Timeframes: We strive to meet the indicated delivery timeframes. However, in exceptional circumstances beyond our control, such as unforeseen delays or logistical issues, delivery delays may occur. If your order is not delivered within 40 business days from the payment date, you can request a new shipment, but a refund cannot be requested.

Incorrect or Incomplete Delivery Address: It is important to provide a correct and complete delivery address when placing your order. If the package is not delivered due to an incorrect or incomplete address, you can request a new shipment at a cost of €8 per item. However, a refund cannot be requested for such cases.

Our priority is to ensure your satisfaction and resolve any issues that may arise during your purchasing process. We are here to assist you and provide you with a positive experience with our products. For further details regarding the return and replacement policy, please refer to our Terms of Sale on our website.

We are confident that you will be satisfied with your purchases from basket-jersey.com, and we will do our utmost to ensure your complete happiness with our products.